Luna Academy help.
Clear next steps.

Find practical answers about accounts, learning, teaching, class requests, direct payments, verification and institution access.

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Iris, Luna’s fictional guide, with an open book in a paper study.
01Where should I begin learning English?

Start by defining your goal. If you want an initial estimate, use placement guidance for grammar, vocabulary and reading, then explore published teacher profiles.

02Why is the teacher directory empty?

The directory only shows real teachers with published profiles. Luna does not add fictional teachers to fill the page. You can define your goal and current level, then check the directory again.

03How do class requests and payments work?

You request a time and class format in Luna, and the teacher reviews it. After approval, arrange the meeting link and payment directly with the teacher. Luna does not process online payments or refunds.

04What does a teacher need before publishing a profile?

Prepare an accurate introduction, experience and teaching approach, languages and focus areas, plus at least one clear class offering. Publish only information that is accurate and current.

05What exactly does Luna Verified mean?

It means submitted credentials were approved through a defined review and remain valid. It does not guarantee learning outcomes, employment by Luna or Luna Academy affiliation.

06How do institutions work with teachers?

An institution completes its organization profile, publishes a teaching opportunity, reviews applications and manages team access. Contracts and payments are handled directly between the institution and teacher.

07What should I do if I cannot access my account?

Choose password recovery from the sign-in page. Check the registered email address and your spam folder. Open the recovery link in the browser you want to use for your account.

08How do I report a safety issue or inappropriate content?

Use the report control for public content. For account restrictions, private-data requests or issues that cannot be resolved in a conversation, use the support page and configured operator contact.

Need a little more help?

Choose a contact route for account issues, reports, complaints or data requests. Keep passwords, sign-in codes and private documents out of support messages.

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Account security · Cancellations & payments · Cookies & storage

Access & privacy

Messages are limited to conversation participants, and verification documents are available only to their owner and authorized reviewers.

Luna records class requests but does not provide online payments. Price, payment method and any cancellation charge must be agreed directly with the teacher.

Read the privacy policy

Accessing your account

After signing up, confirm your email. If you forget your password, use password recovery and check your junk folder for the email.

Recover your password