Contact channels
Reach Luna at support@lunaacademy.ir or Telegram @lunaacademysup. Prefer email for private account matters and data requests. Luna is not an emergency service and does not promise immediate, around-the-clock responses.
What to include
Include a short subject, account email, class or request reference, time and time zone, steps to reproduce and a screenshot with sensitive details hidden. Never email or Telegram passwords, sign-in codes, full payment-card details or identity documents. Submit teacher-review evidence only through the secure in-app flow.
Reports, complaints and review
Use the content’s report option for inappropriate material. Email complaints with the issue and requested resolution, continuing the same thread when following up. To challenge a moderation decision, send the reason and relevant reference to request review.
Payment disputes
Luna currently does not collect or hold class payments. For direct-payment disputes, review the agreement and receipt with the contracting participant first; you can report associated account misconduct to Luna. Support handling does not replace your legal rights or remedies.
Contact Luna
Luna Academy
support@lunaacademy.ir
@lunaacademysup