Before requesting
Review the teacher’s offer, duration, format, time zone, price and currency. A request is not confirmed until teacher acceptance. The response window ends 24 hours after requesting or one hour before class, whichever is earlier. Final confirmation also depends on availability and capacity.
Changes and lesson credits
For a private lesson, request cancellation or rescheduling at least 24 hours in advance; package rules and remaining credits appear in the class. Teacher cancellation releases eligible lesson credits. An in-app lesson credit is not a financial refund. Discuss exceptions with the other participant and support.
Direct payment arrangements
Luna online checkout is currently inactive and Luna does not collect, hold or settle class funds. Before paying directly, keep a durable agreement covering the recipient, full amount, payment method, cancellation/refund conditions and complaint route. Keep receipts and never share sign-in codes or payment-card passwords.
Your legal rights remain
App deadlines coordinate classes and do not remove mandatory legal withdrawal, refund or remedy rights. For transactions covered by Iran’s Electronic Commerce Act, the starting rule is at least seven working days to withdraw; timing and exceptions depend on the law and actual contract circumstances. If a service is not delivered or payment is disputed, contact the contracting participant and report related account misconduct to Luna.
Contact Luna
Luna Academy
support@lunaacademy.ir
@lunaacademysup